Article 1 - Length of stay
The customer signing the contract concluded for a fixed term may not under any circumstances claim any right to remain in the premises.
Article 2 - conclusion of the contract
Online bookings become effective as soon as the customer has guaranteed them by means of a bank card valid on the date of the start of the holiday.
Article 3 - Cancellation by the customer
a) No charge will be made for cancellations or amendments made up to 48 hours before the date and time of arrival (3pm).
b) In the event of late cancellation or modification (i.e. less than 48 hours before arrival), the owner will charge 50% of the total cost of the stay.
c) In the event of last-minute cancellation or modification (i.e. after 3pm on the day of arrival) or no-show, the owner will charge 100% of the total cost of the stay.
d) In the event of a shortened stay, the cancellation or modification rules apply.
Article 4 - Arrival
Customers are welcomed on the specified day from 3 p.m. or earlier, depending on availability. In the event of late arrival (i.e. after 9 p.m.), the customer must inform the owner.
Article 5 - Regulations
Payment to the owner by : Cash or credit card.
Article 6 - Tourist tax
Tourist tax is a local tax that customers must pay to the owner, who then passes it on to the Treasury.
Article 7 - Use of the premises
The customer must respect the peaceful nature of the premises and use them in accordance with their intended purpose. They undertake to return the accommodation in good condition. Smoking is prohibited in the establishment, in the rooms and at the room windows.
Article 8 - Animals
The contract specifies that the customer may not stay with a pet. If the customer fails to comply with this clause, the owner may refuse to accept the animals. Under no circumstances may this refusal be considered as a modification or breach of contract at the owner's initiative, so that in the event of the customer's departure, the price corresponding to the cost of the accommodation remains the property of the owner.
Article 9- Capacity
The contract is drawn up for a specific number of people. If the number of guests exceeds this number, the owner is entitled to refuse the additional guests. This refusal can under no circumstances be considered as a modification or breach of contract on the owner's initiative, so that in the event of the departure of a number of guests greater than those refused, the price corresponding to the cost of the accommodation remains the property of the owner.
Article 10 - Insurance
Customers are responsible for all damage caused by themselves. They should therefore check whether their main home insurance policy includes a holiday rental extension. The hirer certifies that he/she has civil liability insurance covering his/her own liability and that of any persons accompanying him/her.
Article 11 - Disputes
It is recommended that you contact the Tourist Office, which will intervene to encourage the amicable settlement of disputes - if the complaint is made within the first three days after arrival, for any dispute concerning the inventory of fixtures or the descriptive inventory, - at the end of the stay for all other disputes. For all disputes arising from the performance or interruption of this contract, the courts of the jurisdiction of the location of the rental property shall have sole jurisdiction.
Contacts & access
Newsletter
Various
CLAIR DE LUNE
Hotel - Restaurant - Winery
at Carnon-Plage (34)